Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by aiwin88, the operator of the online gaming and sports betting platform accessible at aiwin88.club ("the Platform"). This Policy describes how aiwin88 collects, processes, uses, stores, and discloses personal data relating to individuals who access or use the aiwin88 platform ("Members", "Users", "you").

aiwin88 is committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner. This Policy is intended to meet the information obligations expected of online gaming platforms operating under internationally recognised data protection and privacy standards, as applicable to aiwin88's Malaysian member base.

By registering an account on aiwin88 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the aiwin88 platform.

2. Data We Collect

aiwin88 collects personal data in the following categories, depending on the nature of your interaction with the Platform:

2.1 Registration and Identity Data

When you register an aiwin88 account, we collect your full legal name, date of birth, email address, mobile phone number, and country of residence. This information is required to create and administer your account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

As part of aiwin88's Know Your Customer (KYC) obligations, we may request copies of government-issued identity documents (such as your MyKad or passport), proof of address, and proof of ownership of payment methods used on the Platform. This data is collected to comply with anti-money laundering (AML) and responsible gaming regulatory requirements.

2.3 Financial and Transaction Data

aiwin88 records details of all financial transactions conducted through your account, including deposit and withdrawal amounts, dates, payment methods used (FPX, Maybank2u, CIMB Clicks, Public Bank, Touch n Go eWallet, Boost), and transaction reference numbers. We do not store full card numbers or full banking credentials — these are processed by our regulated payment partners.

2.4 Gaming and Activity Data

We collect records of your gaming activity on the aiwin88 Platform, including bets placed, games accessed, session durations, login and logout timestamps, and responsible gaming tool interactions. This data is used for account management, dispute resolution, and regulatory reporting purposes.

2.5 Technical and Device Data

When you access aiwin88, our systems automatically collect certain technical data including your IP address, browser type and version, device type and operating system, and referring URL. This data is used for security monitoring, fraud detection, and Platform performance analysis.

2.6 Communications Data

If you contact aiwin88 customer support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Data

aiwin88 processes your personal data for the following purposes:

• Account creation and management: To register, maintain, and administer your aiwin88 account, including processing your login credentials and account preferences.
• Identity verification: To verify your identity and age in compliance with responsible gaming requirements. aiwin88 strictly enforces the 21+ age restriction across all services.
• Payment processing: To process deposits and withdrawals through your nominated payment channels in Malaysian Ringgit (MYR).
• Regulatory compliance: To meet AML, counter-terrorism financing (CTF), and gaming regulatory obligations, including the filing of required reports with relevant authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, collusion, or any other breach of aiwin88's Terms and Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyse aggregate usage patterns and improve the aiwin88 platform experience for all Malaysian members.
• Responsible gaming monitoring: To monitor gaming behaviour and reach out to members who may be exhibiting signs of problematic gambling in accordance with our responsible gaming obligations.
• Marketing communications: Where you have provided express consent, to send you promotional offers and platform updates relevant to your aiwin88 membership. You may withdraw this consent at any time.

4. Legal Basis for Processing

aiwin88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and aiwin88 — including account administration, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including AML, CTF, and age verification requirements.
• Legitimate interests: Processing undertaken for aiwin88's legitimate interests in operating a secure, fair, and commercially viable platform — including fraud prevention, platform security, and business analytics — where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as the receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

aiwin88 does not sell or rent your personal data to third parties. We may share your data in the following limited circumstances:

• Service providers: We share data with third-party service providers who assist in delivering the aiwin88 platform, including payment processors, KYC verification providers, cloud infrastructure providers, and customer support software vendors. All such providers are contractually required to handle your data in accordance with this Policy and applicable data protection standards.
• Regulatory and legal authorities: We may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law, court order, or regulatory direction — including AML and CTF reporting obligations.
• Fraud prevention: We may share data with fraud prevention agencies or other gaming operators where there is reasonable suspicion of fraudulent activity or multi-account abuse, to the extent permitted by applicable law.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of aiwin88's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

aiwin88 does not transfer personal data outside of secure, contractually governed arrangements. Where data is processed by service providers in other jurisdictions, appropriate data transfer safeguards are applied.

6. Cookies and Tracking Technologies

aiwin88 uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including maintaining your login session and remembering your account preferences. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregate, anonymised data about how members interact with the aiwin88 Platform, enabling us to identify performance issues and improve the member experience.
• Security cookies: Used to detect and prevent fraudulent login attempts and to protect the integrity of the Platform.

aiwin88 does not deploy advertising or cross-site tracking cookies. You may control non-essential cookies through your browser settings. Please note that disabling cookies may affect certain Platform functions.

7. Data Retention

aiwin88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AML regulatory requirements.
• KYC documentation is retained for the period required by applicable gaming and financial crime regulations.
• Customer support communications are retained for a period of three (3) years from the date of the last interaction.

Where retention is no longer required or legally mandated, aiwin88 will securely delete or anonymise the relevant personal data.

8. Data Security

aiwin88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and aiwin88's servers.
• Encryption of sensitive data at rest on aiwin88's secure infrastructure.
• Strict access controls and authentication requirements for all personnel with access to member data systems.
• Regular security monitoring and vulnerability assessment processes.

While aiwin88 takes reasonable and industry-standard steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your aiwin88 login credentials.

9. Your Data Rights

Subject to applicable law, as a registered aiwin88 member you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data aiwin88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to aiwin88's legal retention obligations and any overriding legitimate interests.
• Right to restriction: You may request that aiwin88 restrict the processing of your personal data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact aiwin88 customer support via live chat or by email at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable requirements.

10. Children's Privacy

The aiwin88 platform is strictly restricted to individuals aged 21 years and above. aiwin88 does not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from an individual under 21 without verified parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on aiwin88, please notify us immediately at [email protected].

11. Third-Party Links

The aiwin88 platform may contain links to third-party websites or services. This Privacy Policy applies solely to data collected through aiwin88.club and its associated services. aiwin88 is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Policy Updates

aiwin88 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the aiwin88 Platform following the posting of any update constitutes your acknowledgement of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or aiwin88's handling of your personal data, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the aiwin88 Platform

This Privacy Policy was last reviewed and updated on 1 January 2026. Previous versions are available upon written request.